At TILEMART, your satisfaction matters to us, and we want you to feel confident with every purchase. Please take a moment to review our return policy before placing your order.

Final Sale Items :

• All seconds, clear-outs, and discontinued items are sold as is and are considered final sale.
• These items are not eligible for refunds or exchanges.

Non-Returnable Products :

• For quality and safety reasons, the following products are not returnable:
• Setting materials (such as grout, thinset, adhesives, sealers, and accessories)
• Special order or non-stock items

Eligible Returns :

• We accept returns on eligible stock items under the following conditions:
• A 30% restocking fee applies.
• Items must be in full, unopened boxes and returned within 15 days of purchase.
• All materials should be inspected for defects before installation, as no claims can be made after installation.

Natural Stone Disclaimer :

• Please note that natural stone is a product of nature and may include small cracks, fissures, voids, or color variations. These are inherent characteristics and not considered defects.
• Differences in surface pattern, texture, and color are natural features that make each stone unique.

Countertop Orders :

• A 50% deposit is required before scheduling templating.
• The final payment must be completed at least 48 hours before installation.

If you have any questions about returns or product issues, please contact us:

Phone: (604)427-8453

Email: info@tilemart.ca